Contact the Editorial Desk
How to reach the editors of this independent review resource, and what the desk can and cannot take on.
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This document explains how readers in the United Arab Emirates can reach the editorial team behind this site. The site publishes independent editorial reviews of the broker Weltrade. It is not the broker, it has no affiliation with the broker, and it does not open accounts, hold client funds, process deposits or withdrawals, or give financial advice of any kind.
The desk handles editorial matters only: questions about what we published, requests for clarification, correction submissions, press and partnership enquiries, and complaints about this site itself. Anything touching a live trading account, a payment, or a personal client relationship sits outside our remit and belongs with the broker's own support service. The sections below set out each route and its limits.
What the Editors Answer
The editors respond to questions about the content of the review: how a particular finding was reached, which public sources were relied on, when a page was last revised, and why a given criterion is weighted the way it is. We also explain our review method and the standards we apply when assessing the information we gather.
We answer questions about the site's own policies as well, including how we handle corrections and how we separate editorial content from any commercial arrangement. We do not answer questions that call for a personal recommendation, a view on whether a reader should trade, or guidance on the tax and legal treatment of trading in any jurisdiction.
Every reply comes from the editorial desk in writing. We keep correspondence on file so that later revisions to a review can be traced back to the query that prompted them.
Languages We Read
The desk works in English and Arabic, and correspondence in either language reaches the same editors. Readers writing in English may use the contact form on this site in the usual way; readers who prefer Arabic may do the same and will receive a reply in Arabic where the editor handling the matter is able to do so.
We read both languages for source material as well, which matters when a correction turns on a document published only in Arabic. If a query arrives in another language, we will do our best to understand it, but we cannot guarantee a reply in that language and may ask the sender to restate the point in English or Arabic.
Press and Partnerships
Journalists, researchers and publishers may contact the editorial desk through the contact form on this site, marking the message as a press enquiry. We can confirm what this site has published, explain the method behind a review, and point to the public material a review relied on. We do not arrange interviews with the broker, and we do not speak for it.
Partnership proposals are read by the same desk but are kept strictly apart from editorial work. Any commercial arrangement is disclosed on the site, and no arrangement gives a partner sight of a review before publication or any influence over its conclusions. Proposals that ask for a favourable assessment, or for changes to a published finding, are declined.
Corrections and Complaints
If you believe a statement of fact in a review is wrong, send the correction through the contact form on this site. Identify the page, quote the passage, and set out the correct position with a public source we can check. We review every submission, amend the page where the point is made out, and note the change and its date on the review itself. We do not remove a finding simply because a reader disagrees with it.
Complaints about this site are handled separately from corrections. If you believe we have breached our own editorial standards, say so in writing through the same form and mark the message as a complaint. The matter is reviewed by an editor who was not responsible for the page in question, and we reply with our conclusion and any action taken. Neither route reaches the broker, and neither can affect any account or payment.
Broker Support and Account Matters
Questions about an account, a deposit or withdrawal, verification, trading platform access, or the terms of a client agreement must go to the broker's own support service. The broker holds the client relationship and the records; this site holds neither, and we cannot see, forward or escalate anything on your behalf.
For the same reason the desk cannot help with a frozen account, a delayed payment, a dispute over a trade or a request to close an account. Those are matters between the client and the broker. This site provides no financial services and cannot act as an intermediary, so please direct such matters to the broker through the channels it publishes.
